Multichannel Connect Subscription and Pricing – SHOPLINE Help Center

SHOPLINE's Multichannel Connect (MCC) offers a range of subscription plans and pricing options to suit various business needs. This article provides a complete guide to the available plans, billing calculations, relevant policies, and best practices for managing your subscriptions effectively.

Important: Starting April 1, 2025, SHOPLINE will implement a new pricing strategy for the Multichannel Connect app. Existing users will have a 30-day transition period to agree to the new pricing terms, while new users will receive a 14-day trial. For new users who subscribe before the trial period ends, billing will begin once the trial is complete.

Multichannel Connect Plan Overview

Depending on your existing SHOPLINE paid plan, Multichannel Connect offers two tiers of pricing plans: Starter / Essential and Premium / Enterprise. These plans are designed to cater to the diverse needs of businesses of all sizes.

The table below outlines the types and details of Multichannel Connect plans:

Starter / Essential	Premium / Enterprise
Free 100 orders/month Then 0.8% Transaction Fee per subsequent order Charges capped at USD $99/month	Free 1,000 orders/month Then 0.5% Transaction Fee per subsequent order Charges capped at USD $199/month

How Orders Are Counted Towards Your Monthly Quota

Please note that for an order to count toward the monthly order quota, the following criteria must be met:

The order must be imported from your other sales channels into SHOPLINE via the Multichannel Connect App.
The order must be paid.
The order creation time is later than the subscription activation time.

Note:

If an order is placed in a specific month but not paid within the same month (e.g., cash-on-delivery orders), it will count toward the order quota of the month in which the payment is made.
If an order import is unsuccessful and the order is imported into SHOPLINE again, it will count towards the monthly order quota.
Refunded orders still count toward your monthly order quota, even if the order has been refunded.

For New Users

Starting April 1, 2025, new merchants installing the Multichannel Connect App for the first time will receive a 14-day trial period. During this trial, you'll have access to all features of the app. You can check the remaining trial time on the Overview page and click 'Subscribe' if you wish to continue. If you choose not to subscribe or fail to click 'Subscribe,' the app will automatically stop functioning once the trial period ends.

Note: If the merchant uninstalls the app and then reinstalls it, the trial period will not be renewed.

For Existing Users

Starting April 1, 2025, you will be notified about the new fee structure for Multichannel Connect (MCC). To continue using Multichannel Connect, you must accept the terms of the new plan within 30 days via the Settings page in the Multichannel Connect App. If you choose not to continue, you can ignore the acceptance message, and MCC will stop synchronizing orders, products, and customer data after April 30, 2025.

Understanding Multichannel Connect Billing

Multichannel Connect's fee structure is usage-based, with billing consisting of a single component: Transaction Fees, calculated at the end of each month and billed at the start of the following month.

Example Calculations

For Starter / Essential Merchants:

Scenario 1: Existing Starter / Essential Merchant, Orders Remain within Limit of 100 Orders
Scenario	You are a merchant with an existing Starter / Essential plan, and have imported a total of 80 orders from other channels into SHOPLINE in a given month.
Calculation	Charging Rules: Since your total number of imported orders is within the free quota of 100 per month, you will not be charged any fees for using Multichannel Connect.
Total Bill	USD 0 for the given month

Scenario 2: Existing Starter / Essential Merchant, Orders Exceed Limit of 100 Orders, Orders’ Transaction Fee within the Limit of USD 99.
Scenario	You are a merchant with an existing Starter / Essential plan, and have imported a total of 120 orders from other channels into SHOPLINE in a given month.
Calculation	Charging Rules: Since your total number of imported orders exceeds the free quota of 100 per month, you will be charged a transaction fee of 0.8% on the GMV of the 20 excess orders for using Multichannel Connect. Calculation: Given that the GMV of the 20 excess orders is USD 2,000, the total transaction fee would be: USD 2,000 x 0.8% = USD 16
Total Bill	USD 16 for the given month

Scenario 3: Existing Starter / Essential Merchant, Orders Exceed Limit of 100 Orders, Orders’ Transaction Fee exceeds the limit of USD 99.
Scenario	You are a merchant with an existing Starter / Essential plan, and have imported a total of 120 orders from other channels into SHOPLINE in a given month.
Calculation	Charging Rules: Since your total number of imported orders exceeds the free quota of 100 per month, you will be charged a transaction fee of 0.8% on the GMV of the 20 excess orders for using Multichannel Connect. Calculation: Given that the GMV of the 20 excess orders is USD 20,000, the total transaction would be: USD 20,000 x 0.8% = USD 160 Since the transaction fees are capped at USD 99 for Starter / Essential merchants, the total payable for the given month will remain USD 99.
Total Bill	USD 99 for the given month

For Premium / Enterprise Merchants:

Scenario 4: Existing Premium / Enterprise Merchant, Orders Remain within Limit of 1,000 Orders
Scenario	You are a merchant with an existing Premium / Enterprise plan, and have imported a total of 800 orders from other channels into SHOPLINE in a given month.
Calculation	Charging Rules: Since your total number of imported orders is within the free quota of 1,000 per month, you will not be charged any fees for using Multichannel Connect.
Total Bill	USD 0 for the given month

Scenario 5: Existing Premium / Enterprise Merchant, Orders Exceed Limit of 1,000 Orders, Orders’ Transaction Fee within the Limit of USD 199.
Scenario	You are a merchant with an existing Premium / Enterprise plan, and have imported a total of 1,200 orders from other channels into SHOPLINE in a given month.
Calculation	Charging Rules: Since your total number of imported orders exceeds the free quota of 1,000 per month, you will be charged a transaction fee of 0.5% on the GMV of the 200 excess orders for using Multichannel Connect. Calculation: Given that the GMV of the 200 excess orders is USD 20,000, the total transaction fee would be: USD 20,000 x 0.5% = USD 100
Total Bill	USD 100 for the given month

Scenario 6: Existing Premium / Enterprise Merchant, Orders Exceed Limit of 1,000 Orders, Orders’ Transaction Fee exceeds the limit of USD 199.
Scenario	You are a merchant with an existing Premium / Enterprise plan, and have imported a total of 1,200 orders from other channels into SHOPLINE in a given month.
Calculation	Charging Rules: Since your total number of imported orders exceeds the free quota of 1,000 per month, you will be charged a transaction fee of 0.5% on the GMV of the 200 excess orders for using Multichannel Connect. Calculation: Given that the GMV of the 200 excess orders is USD 40,000, the total transaction fee would be: USD 40,000 x 0.5% = USD 200 Since the transaction fees are capped at USD 199 for Premium / Enterprise merchants, the total payable for the given month will remain USD 199.
Total Bill	USD 199 for the given month

Managing Subscriptions and Billing

To ensure the smooth operation of the Multichannel Connect App, it is important to manage your subscriptions and billing promptly. You can view all your bills under Settings > Plans > View bills.

If the store is bound to credit cards:

If Auto renewal is enabled:
- When a pending bill is generated, the system automatically deducts the fees from the default credit card at the end of the month.
- The system prioritizes deducting fees from the default bound credit card. If unsuccessful, it attempts deductions from other cards, moving from newest to oldest based on the card binding time, with a maximum of three retries at 00:00 AM (UTC+08:00) on the following day.

If Auto renewal is not enabled:

You’ll need to manually pay the generated bill using a bound credit card at the end of the month. You can view the bill and the status under Settings > Plans > View bills in the admin panel and complete the payment.

If the store is not bound to any credit cards, the bill will still be generated at the end of the month, and you’ll need to complete the payment offline. You can view the bill and the status under Settings > Plans > View bills in the admin panel and complete the payment manually.

Note: Once your store is bound to a credit card for the first time and auto-renewal is enabled, any previously generated but unpaid bills will be immediately charged to the newly bound default card.

For detailed instructions, please refer to the "Guide to Automatic Billing Deduction" guide.

Managing Unpaid Bills

After the transaction fee bill is generated, payment must be settled within seven (7) days; otherwise, the Multichannel Connect App will stop functioning. Once the bill is paid, the restriction will be lifted, but merchants will need to manually synchronize any orders that occurred while the app was inactive due to non-payment.