Applying for and Using SHOPLINE Payments POS Terminals (US Region) – SHOPLINE Help Center

This article will guide you through how to apply for and use the SHOPLINE Payments POS terminal in the United States. By integrating Adyen card readers into your offline store, you can enable an efficient and secure in-person payment process.

The core setup process includes:

Preparation: Create “Locations” and “POS Stores” in SHOPLINE admin.
Account activation: Activate your SHOPLINE Payments (SLP) account and complete KYC verification.
Device application: After payment methods are approved, apply for an Adyen POS terminal and complete rental payment.
Terminal configuration: Enable the relevant POS payment methods in the admin and activate the device.

After completing the above setup, you can start accepting in-store payments and view transaction details anytime from SHOPLINE admin.

Pre-setup Requirements

Before applying for a POS terminal, please ensure you have completed the following setup:

Create Location

From SHOPLINE admin, click Settings > Locations > Add to create a location.

To learn more about store setup, please refer to this article: Location Management.
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Add POS Store

From SHOPLINE admin, go to the POS page, then click Store > Add a store to create a POS store.

Note:

When adding a store, you will be required to select and subscribe to a POS plan. For details, please refer to: SHOPLINE POS Subscription.
When creating the store, please ensure the store address is set to the United States (US).

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Activate SHOPLINE Payments (SLP) Account

Before applying for a POS terminal, you need to activate your SHOPLINE Payments (SLP) account and complete KYC verification.

From SHOPLINE admin, click Settings > Payments.
Click Activate SHOPLINE Payments and complete the necessary setup, then submit your application.

Note:

Please make sure to submit your application via the Payment Center in SHOPLINE Admin. Do not apply via the POS app to avoid creating duplicate merchant accounts.
When applying for SHOPLINE Payments, make sure to also submit materials for your offline store(s).
After submission, your application will be reviewed. Once approved, you may proceed with the next steps.
For more details, please refer to this article: SHOPLINE Payments POS Terminal User Guide (US).

Enable POS Payment Methods

After your SHOPLINE Payments application is approved, please ensure that POS payment methods are enabled:

From SHOPLINE Admin, go to the POS page, then click Settings > Payments.
Click Account and check that the relevant payment methods are enabled. If not enabled, you will not be able to accept payments via the POS terminal in-store.

Apply for Adyen POS Terminal

Once your SHOPLINE Payments POS payment method and KYC verification are approved, please log in to your SHOPLINE Admin to apply for a POS terminal. For detailed steps, please refer to this section: How to Apply for a POS Payment Terminal.

Other related operations you may be interested in:

Receive and Activate the Device

Please wait for staff to confirm receipt of your rental payment. Once confirmed, SHOPLINE staff will contact you to complete installation and configuration of the POS terminal.

Go to Channels > POS > Settings > Payments.
In the SHOPLINE Payments section, click Settings.
Select the supported payment methods (e.g., Tap to Pay, card payments).
Click Update to complete the setup.

Viewing SHOPLINE Payments Transaction Records

You can view all POS terminal transaction records in your SHOPLINE Payments account dashboard. For details, please refer to this section: Viewing SHOPLINE Payments Transaction Records.

Frequently Asked Questions

Q1: How do I connect to Wi-Fi?

A1: Make sure your Wi-Fi password is at least 8 characters long. Otherwise, the terminal may not detect the network.