Applying for SHOPLINE Payments – SHOPLINE Help Center

SHOPLINE Payments is an integrated payment solution that simplifies transactions for merchants by connecting their stores to both local and international payment methods. With competitive rates, fewer payment redirections, and a seamless checkout experience, it helps increase payment success and enhance customer trust.

This guide provides comprehensive information on applying for SHOPLINE Payments, including eligibility requirements, required documentation, step-by-step setup instructions, and tips for ensuring a smooth approval process.

Eligibility for SHOPLINE Payments

SHOPLINE Payments, an integrated payment solution provided by SHOPLINE, is available exclusively to merchants who meet the following criteria:

Your business must be registered in one of the supported countries or regions. Click the article for your country to view details such as fee rates, application requirements, and accepted payment methods:
Your business types and products must not be prohibited.
You must comply with all relevant laws, regulations, and the SHOPLINE Payments terms and conditions applicable to your country/region and industry.

If you do not meet the eligibility criteria for SHOPLINE Payments, you can still accept payments by integrating with a third-party payment provider.

Store Compliance and Operational Setup Requirements

In addition to providing accurate business and financial information, your store must meet certain setup requirements to have your SHOPLINE Payments application approved.

These requirements help ensure that your online store provides a clear and secure shopping experience for your customers.

Product Requirements
- At least 7 products listed in your store catalogue
- Pricing clearly displayed in the correct currency
- Produce images and descriptions provided
- No patent or copyright infringements
Store Terms and Policies

To prevent your application from being rejected, add the following store-related terms and policies by navigating to Settings > Terms and policies in your admin panel. For detailed guidance on creating and displaying your store policies, refer to this Help Center article.

The following terms and policies must be added:
- Refund policy
- Privacy policy
- Terms of service
- Shipping policy

How to Apply for SHOPLINE Payments

Setting up SHOPLINE Payments is a straightforward process. Once activated, you can start accepting online payments through SHOPLINE Payments. Before applying, make sure all required documents are ready to streamline your application process. To apply for SHOPLINE Payments, follow these steps:

From your SHOPLINE admin panel, go to Settings > Payments.
In the SHOPLINE Payments section, click Activate SHOPLINE Payments.
Choose your business country/region, read and ensure the required store settings are completed, and click Fill info at the bottom of the page.
Requirements may vary by country or region. Follow the on-screen instructions to provide accurate information and upload the necessary documents. Essential information includes:
- - Legal business name
  - Business registration number
  - Contact details
  - Bank account details (account holder name, account number, and routing number)
  - Owner’s personal details (name, date of birth, government ID number)
  - Tax Identification Number (EIN, TIN, or VATIN)
Note: When uploading documents, ensure the files are clear and legible. PDF or high-resolution image formats are recommended.
Double-check all entries for accuracy, and then click Submit to send your application for review.

Notes:

The information collected during the SHOPLINE Payments application process is required to ensure compliance with relevant regulations and to help prevent money laundering, terrorism financing, and other financial crimes.
Depending on your local policies and regulatory requirements, the SHOPLINE Payments team may contact you via email to request additional information about you and/or your business.

Application Review and Service Activation

Your application will undergo an automatic review process.

Review Timeline

Most applications will be reviewed within 2 to 5 business days.
Depending on local policies and regulatory requirements, the SHOPLINE Payments team may contact you via email to request additional information about you and/or your business.

Activation Process

Once your application is approved, SHOPLINE Payments will be activated immediately. You will receive a notification via email and in your SHOPLINE admin panel.
After your SHOPLINE Payments account is activated, different payment methods will become available at different times. Google Pay and Apple Pay will usually be available within 24 hours after approval. AMEX (American Express) will typically be available within 2 to 3 business days.