SHOPLINE Payments is an integrated payment solution designed to simplify transactions for merchants by connecting your store to both local and international payment channels. With competitive rates, reduced payment redirections, and a seamless checkout experience, it helps improve payment success and enhance customer trust.

This guide walks you through everything you need to know about applying for SHOPLINE Payments—including eligibility requirements, documents you’ll need, step-by-step setup instructions, and tips to ensure a smooth approval process. 

SHOPLINE Payments Eligibility

SHOPLINE Payments, an integrated payment gateway provided by SHOPLINE, is exclusively available to eligible merchants. 

You must meet the following criteria to be eligible for SHOPLINE Payments:

• Your business is registered in one of the supported countries or regions. Provide the required information and documents listed in the respective article below when submitting your application:
  • Australia
  • Malaysia
  • Singapore
  • Hong Kong
  • United Kingdom
  • United States
• Your business type and products are not prohibited.
• You adhere to all relevant laws, regulations, and the SHOPLINE Payments terms and conditions applicable to your country/region and industry.

If you do not meet the eligibility criteria for SHOPLINE Payments, you have the option to integrate a third-party payment provider.

How to set up SHOPLINE Payments

Setting up SHOPLINE Payments is a straightforward process. Once it's configured, you can begin accepting online payments through SHOPLINE Payments. Before applying, please have all necessary documents ready to streamline the application process.

1. To apply for SHOPLINE Payments, follow these steps:
2. From your SHOPLINE admin panel, go to Settings > Payments.
3. In the SHOPLINE Payments section, click Turn on SHOPLINE Payments.
4. Choose your country/region of business operations from the dropdown menu and click Fill info at the bottom of the page.
5. Fill out the required fields with accurate information about your business:

• • Legal business name
  • Business registration number
  • Contact details
  • Bank account details (account holder name, number, and routing number)
  • Owner’s personal details (name, date of birth, government ID number)
  • Include your Tax Identification Number (EIN, TIN, or VATIN).

6. Upload Supporting Documents:

• • Use the document upload section to attach all required documents listed above.
  • Ensure the files are clear and legible (PDF or high-resolution image format is recommended).

7. Review and Submit

• • Double-check all entries for accuracy.
  • Click Submit to send your application for review.

Application review and service activation

Your application will undergo an automatic review process. 

Review Timeline

• Most applications will be reviewed within 2 to 5 business days.
• Depending on local policy and regulatory developments, the SHOPLINE Payments team may contact you via email to request additional information about you and/or your business to facilitate the application process.

Activation Process

• Once your application is approved, SHOPLINE Payments will be activated immediately. You will receive a notification via email and in your SHOPLINE admin panel.
• After your SHOPLINE Payments account is activated, different payment methods will become available at different times. Google Pay and Apple Pay will usually be available within 24 hours after approval. AMEX (American Express) will typically be available within 2 to 3 business days.

Store Compliance and Operational Setup Requirements

In addition to providing accurate business and financial information, your store must meet certain setup requirements before your SHOPLINE Payments application can be approved.

These requirements help ensure that your online store provides a clear and secure shopping experience for your customers.

Setting Up Navigation Pages for Policies

1. Prepare Your Content:

Ensure finalized text for the following policies is ready:

• Terms & Conditions
• Contact Details
• Delivery Policy
• Return and/or Exchange Policy
• Privacy Policy
• Product Requirements:
  • At least 7 products listed in the catalogue (some exceptions available)
  • Pricing is clearly listed in correct currency
  • Pictures and Descriptions
  • No Patent or Copyright Infrigements

2. Provide Content in Terms and Policies:
   1. Go to Settings > Terms and Policies in the Shopline Admin Dashboard.
   2. Input content into the corresponding text boxes for each section (e.g., Privacy Policy, Terms & Conditions, Delivery Policy, Refund Policy)
   3. Input content into the corresponding text boxes.
   4. Save the changes.
3. Create the Pages
   1. Go to Online Store > Pages .
   2. Click Add Page and fill in the following for each policy
   3. Set to Visible.
4. Add Pages to Navigation
   1. Go to Online Store > Navigation .
   2. Choose the menu to update (e.g., Footer Menu).
   3. Click Add Menu Item and Enter the Name of the page
   4. Select Pages and choose the relevant page.
   5. Save the changes.