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SHOPLINE Partner Earnings

SHOPLINE rewards partners for their contributions to the SHOPLINE ecosystem. All referral earnings are calculated based on the merchant's subscription to SHOPLINE plans or apps. If there are no subscription fees, no earnings will be calculated. Your earnings can come from these four sources:

  • Referral through your affiliate link: When a customer signs up for a SHOPLINE store plan using your affiliate link and makes a payment.
  • Successful lead conversion: When a lead you submit successfully converts into a paying customer.
  • Development store transfer: When a development store you create is transferred to a customer who then subscribes to a SHOPLINE store plan.
  • App subscription: When a merchant subscribes to an app you've developed.
Note: Your earnings may vary depending on your country/region and the location of the merchants you collaborate with. Additionally, you may be responsible for paying taxes on your earnings, based on local tax laws.

 

In This Article

 


 

Ways to Earn Revenue

You can earn revenue by referring merchants to subscribe to SHOPLINE's store plans, POS plans, and Smartpush plans through these methods:

Referral Method Supported Plans 
Affiliate Program SHOPLINE Store Plans (excluding Enterprise)
Lead Submission

SHOPLINE Store Plans

SHOPLINE POS Plans 

SHOPLINE SmartPush Plans

Development Store Transfer SHOPLINE Store Plans (including Enterprise)

 


 

Commission Calculation and Payment

Item Description Example
Commission Rate The percentage of revenue you earn from each successful merchant referral who subscribes to a SHOPLINE plan. The specific rate varies by country/region. Consult your Partner Manager for details. If your commission rate is 20% and you refer a merchant who subscribes to the annual Premium plan in the US for $224, your commission is $44.8.
Commission Currency For SHOPLINE plans in different currencies, SHOPLINE converts the subscription amount to US dollars for unified commission calculation. If you have referrals from Japan and the UK, their payments in yen and pounds will be converted to USD for commission calculation.
Monthly Commission Calculation Commissions are calculated based on the actual number of days a merchant uses the plan. If a merchant subscribes to the monthly Premium plan on March 27th, you'll receive a commission for 4 days of that month.
Billing Cycle You're billed monthly on the 5th of each month. The bill includes commissions from the previous month's merchant subscriptions. If a merchant subscribes to a plan on April 1st, the bill generated on April 5th will not include the commission for this subscription.
Payment Frequency Commissions for merchant subscriptions are paid monthly.

Monthly Plans: You receive the commission in the following month's bill.

Annual Plans: The annual plan amount is divided by 12, and you receive a monthly commission.

Payment Conditions

Payment Threshold: When your accumulated bill reaches $200, SHOPLINE will pay you via PayPal, bank transfer, or other methods. Payment conditions may vary by region.

Below Threshold: If your accumulated bill is below $200, the payment is temporarily held.

No Commissions: If you have no successful referrals in a month, you'll still receive a $0 bill.

 

Note: SHOPLINE reserves the right to interpret all commission policies, calculation methods, and payment procedures. This includes, but is not limited to:
  • Commission Cancellation: SHOPLINE may cancel earned commissions before billing and payment under specific circumstances.
  • Commission Rate Adjustment: SHOPLINE may adjust commission rates at any time, based on partner contributions. This includes both increases and decreases.
  • Accumulated SaaS Subscription Fees: SaaS subscription fees are calculated based on the order completion time recorded in SHOPLINE's backend system.
  • SaaS Subscription Fee Accumulation Rules:
    • Monthly Subscriptions and Renewals: Counted towards the quarterly subscription fee for the month of subscription.
    • Annual Subscriptions: Counted towards the quarterly subscription fee for the first month of the subscription.
  • Refunds:
    • Monthly Subscriptions: Refunds for monthly subscriptions will result in no commission.
    • Annual Subscriptions: Refunds for annual subscriptions will proportionally reduce the remaining unpaid commission.
  • Accumulated SaaS Subscription Fee Cycle: The accumulated SaaS subscription fee is calculated quarterly and reset at the end of each quarter. SHOPLINE may adjust this cycle, and any changes will be announced through website notices, in-site messages, or emails. The final calculation will be based on your commission details page.

 


 

How to Check Your Payments

To view your earnings, follow these steps:

  1. Log in to your Partner admin panel. Under the Manage section, click on Payouts.
  2. On the payouts dashboard, you can:
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    • View Current Month's Bill Details: Click View more in the From referrals and From app subscriptions sections to see a detailed breakdown of your pending bill for the current month.
    • View Historical Bills: In the Billing history section, click View on a specific entry to see the details of a previous bill.
    • View Pending Income: Click View pending payout to see a detailed record of commissions that have been generated but not yet finalized. For example, if a merchant you referred to has subscribed to an annual plan, you'll see the total amount that will be paid out over 12 months.
    • View Payment History: Click Payment log to view details of individual or combined payments. This section provides a record of all payments made to you.

 


 

How to Receive Payments

 

Confirming Your Bill

SHOPLINE generates bills on the 5th of every month. To initiate the payment process:

  1. In the Payouts section, click the bill you want to confirm.
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  2. Click Confirm to initiate the payment process.
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  3. If you have questions about the bill, click Got an issue on the bill details page. Your SHOPLINE Partner Manager will contact you to explain the details.
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Notes: 
  • If you don't manually confirm the bill within 15 business days, the system will automatically confirm it for you. However, if you've raised an issue, the system won't automatically confirm the bill.
  • Before confirming the bill, ensure you've completed your Business information, Contact, Tax details, and Payments in the Settings page.

 

Invoice Generation and Payment

Once you've confirmed a bill that reaches a total of $200 or more, the system will automatically generate an invoice and initiate the payment process.

Note: The $200 threshold applies to the accumulated total of pending bills for either the Affiliate Program or App Subscriptions or both.

 

Handling Failed Payments 

If your payment fails due to incorrect information, you'll receive a notification email. To retry the payment:

  1. Go to the Payment log page to view the specific reason for the failure.
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  2. Update any incorrect business, invoice, payment, or tax information.
  3. Click Renew payment  to submit the request. A new invoice will be automatically generated for you.
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Checking Your Payments

Once your invoice is generated and your bill is confirmed, we aim to process your payment within 30 business days.

 


 

Contact Information for Global Partner Managers

Country/Region Partner Manager Email Address
Mainland China Hu Dan hudan@shopline.com
Hong Kong Sherman anthony.lin@shopline.com; sherman@shopline.com
Australia & Oceania Anthony Lin anthony.lin@shopline.com
UK, EU, Middle East, Africa David Meakin david@shopline.com
USA & Americas Albert albert.liu@shopline.com
Singapore & Other Countries Jermaine jermaine.lim@shopline.com
Malaysia Bevan Tan bevan.tan@shopline.com
Japan & Taiwan Jimmy jimmy.wu@shopline.com

 


 

Viewing Your 1099-NEC Form

If you're a US partner who earned over $600 from SHOPLINE in a tax year, SHOPLINE is required to issue you a 1099-NEC form. This form reports the non-employee compensation (like commissions or fees) paid to you by SHOPLINE. You'll typically receive this form by January 31st of the following year.

To access your 1099-NEC form: Log in to your Partner admin panel and go to Settings. Find the Tax details section and Click View form to download your 1099-NEC form.
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Viewing Your Referral Records

Once your merchants successfully subscribe to a SHOPLINE plan, you can view detailed records of your successful merchant referrals and their subscriptions by going to the Referral > Referral history section of your Partner admin panel.
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When a bill is generated, SHOPLINE will send you an email notification with the billing details. If you have any questions about the billing amount or payment, please contact your local Partner Manager for assistance.

 

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