Orders & Fulfillment

Order Basics & Overview

• Introduction to Order Management
• Understanding Order Conversion Metrics
• Frequently Asked Questions About Orders
• Identifying and Preventing Fraudulent Orders

Managing & Processing Orders

• Steps to Process Orders Efficiently
• Managing and Tracking Orders
• Editing Items in Existing Orders
• Updating Fulfillment Locations and Holding Unshipped Orders
• Exporting Order Data

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Draft Orders & Deferred Payments

• Creating Draft Orders
• Allowing Deferred Payments in Draft Orders

Abandoned Checkouts & Recovery

• Recovering Abandoned Checkouts
• Viewing and Managing Abandoned Checkouts

Returns & Refunds

• Creating Return and Refund Requests for Orders
• Issuing Refunds via SHOPLINE Payments
• Processing PayPal Refunds in Your Store

Shipping & Delivery

• Guide to Order Fulfillment and Shipping
• Integrating OneShip with SHOPLINE for Order Fulfillment
• Integrating Easyship with SHOPLINE for Order Fulfillment
• Setting Up Pickup Points for Product Delivery (Hong Kong Only)